AA1621 Frequently Asked Questions

I'd like to use my standard UK domestic telephone and ADSL modem equipment in New Zealand. What adapters do you recommend? I had heard that although they tend to use RJ11 connectors in New Zealand.
In New Zealand they use our UK type and the American RJ11 type. You will need to check as to which version will be available.
Telephone - If they are supplying the RJ11 version then you will require our AA1566 adapters. Otherwise your telephone should plug directly into the UK type telephone socket.

ADSL - You will need to contact your ISP as to the suitability of you equipment in New Zealand. Your ISP will be able to confirm which ADSL standard they require (i.e. ANSI T1.413, ITU G992.2 etc.) and the necessary configuration. You should also confirm which ADSL filter they require.

I need a standard BT socket to RJ11?
We suggest you use our UK telephone socket to RJ11 plug, AA1566, adapter

We have just bought a Dell 962 all in one printer, scanner, fax but are having problems getting it to work with the phone we use in the same BT socket. Dell say we should connect the fax direct to the BT socket, and the phone to the back of the fax machine.

I bought a new RJ11 cable to do this but do not get the dial tone with the phone, but the fax works fine.

I also tried connecting the fax using an old cable which had a splitter at the BT socket end allowing me to plug the phone into the splitter with a BT plug. Also no good.
Assuming that the phone was previously connected on its own we can only suggest that you have reached the REN limit (i.e. you have too many telephones connected to the line.

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